Privacy & Policy

Silver Urban Taxi values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect customer information when using our website, booking services, or contacting our team. By using Silver Urban Taxi services, you agree to the terms described in this policy.

We collect personal information to provide safe, reliable, and smooth transportation services across Melbourne. Information may include your name, phone number, email address, pickup location, drop off location, booking details, and payment related information. This information helps us confirm bookings, contact customers, improve services, and provide better travel experiences.

Silver Urban Taxi only collects information necessary for transportation services and customer support. We do not collect unnecessary personal details. Customer information is handled carefully and stored securely to reduce risks of unauthorised access, misuse, or loss.

Information We Collect

We may collect the following information when customers use our services:

• Full name and contact details
• Pickup and drop off locations
• Booking and travel information
• Email address and phone number
• Payment and billing related details
• Website usage and inquiry information

This information helps us manage bookings, provide customer support, and improve our transportation services across Melbourne.

How We Use Your Information

Silver Urban Taxi uses customer information for service related purposes only. Information may be used to:

• Confirm taxi bookings and travel schedules
• Contact customers regarding bookings or support
• Improve website performance and customer experience
• Provide airport transfer and transportation updates
• Respond to inquiries and service requests
• Maintain safety and service quality standards

We may also use booking details for internal records, service improvements, and customer communication related to transportation services.

Information Protection

We take reasonable steps to protect customer information from unauthorised access, misuse, or disclosure. Silver Urban Taxi uses secure systems and responsible practices to help maintain information safety and privacy.

Although we work to protect all customer information, no online service or internet system can guarantee complete security. Customers should also protect their personal information when using online services.

Sharing Information

Silver Urban Taxi does not sell, rent, or trade customer information to third parties. Personal information may only be shared when necessary for:

• Payment processing services
• Legal or government requirements
• Booking and transportation support
• Safety and fraud prevention purposes

Any shared information is handled responsibly and only for necessary service related reasons.

Website Cookies

Our website may use cookies to improve browsing experience and website performance. Cookies help us understand website traffic, improve content, and provide better user experiences. Customers can disable cookies through browser settings if preferred.

Third Party Links

The Silver Urban Taxi website may contain links to external websites or services. We are not responsible for the privacy practices or content of third party websites. Customers should review the privacy policies of external websites separately.

Customer Rights

Customers may request access, updates, or corrections to their personal information when required. If you have questions regarding your information or privacy concerns, you can contact Silver Urban Taxi directly through our website or support channels.

Policy Updates

Silver Urban Taxi may update this Privacy Policy when necessary to reflect service improvements, legal requirements, or business changes. Updated policies will be available on our website for customer review.

Contact Silver Urban Taxi

If you have questions about this Privacy Policy or your personal information, please contact Silver Urban Taxi for further assistance and support regarding our transportation services across Melbourne.