Terms & Condition
Terms & Conditions
Welcome to Silver Urban Taxi. These Terms & Conditions explain the rules, responsibilities, and service guidelines for customers using our website, booking system, and transportation services across Melbourne. By booking or using Silver Urban Taxi services, customers agree to follow the terms described below.
Silver Urban Taxi provides transportation services including airport transfers, local travel, business transportation, event rides, SUV taxis, premium taxis, and maxi taxi services. Our goal is to provide safe, reliable, and comfortable travel experiences for every passenger.
Customers are expected to provide correct booking information, including pickup locations, contact details, travel times, and passenger requirements. Incorrect or incomplete information may affect booking confirmation, driver arrival times, or service availability.
Booking Terms
All bookings are subject to availability. Silver Urban Taxi recommends booking transportation in advance, especially for airport transfers, group travel, and special events.
Customers should ensure:
- Correct pickup and drop off details
- Accurate travel dates and times
- Valid contact information
- Passenger and luggage details when required
Silver Urban Taxi reserves the right to refuse or cancel bookings if incorrect information, unsafe conditions, or inappropriate behaviour affects service operations.
Pricing And Payments
Service pricing depends on travel distance, booking type, passenger requirements, waiting time, toll charges, airport fees, and special transportation requests. Prices may vary during peak hours, public holidays, or special Melbourne events.
Customers agree to complete payment for transportation services using approved payment methods. Additional charges may apply for:
- Extended waiting time
- Additional pickup locations
- Extra luggage requirements
- Vehicle damage caused by passengers
- Cleaning charges when necessary
Silver Urban Taxi aims to maintain fair and transparent pricing for all customers.
Passenger Responsibilities
Passengers are expected to behave respectfully during travel. Unsafe, abusive, illegal, or harmful behaviour towards drivers or other passengers will not be accepted.
Passengers should:
- Wear seatbelts during travel
- Respect drivers and vehicles
- Avoid damaging vehicle interiors
- Follow safety instructions when required
- Ensure children are supervised properly
Silver Urban Taxi reserves the right to refuse service if passenger behaviour creates safety concerns or violates service policies.
Cancellations And Delays
Customers should notify Silver Urban Taxi as early as possible for booking changes or cancellations. Cancellation policies may vary depending on booking type and travel requirements.
While we aim to provide punctual service, delays may occasionally occur due to:
- Traffic conditions
- Road closures
- Weather conditions
- Public events
- Vehicle or operational issues
Silver Urban Taxi works to minimise delays and provide updated travel information whenever possible.
Vehicle And Driver Safety
Passenger safety is extremely important to Silver Urban Taxi. All vehicles are regularly maintained and cleaned to support safe transportation services across Melbourne. Drivers are expected to follow traffic laws, safety regulations, and professional driving standards.
Customers should immediately report safety concerns, lost property, or service issues through our support channels.
Website Usage
Customers using the Silver Urban Taxi website agree not to misuse booking forms, website content, or online systems. Any unauthorised use, harmful activity, or attempt to damage website operations may result in restricted access or legal action when necessary.
Changes To Terms
Silver Urban Taxi may update these Terms & Conditions to reflect service improvements, legal requirements, or business changes. Updated terms will remain available on our website for customer review.
Contact Silver Urban Taxi
For questions regarding bookings, transportation services, cancellations, or these Terms & Conditions, customers can contact Silver Urban Taxi directly for support and assistance across Melbourne.